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Frequently Asked Questions

Do I have to upload my entire inventory to the hub?

No, you have full control over which vehicles you upload to AITHR HUB. You can select specific units that align with your sales strategy.

Do I get to choose which units get uploaded into the hub?

Yes, you can choose exactly which vehicles are uploaded into the hub, giving you flexibility in showcasing the inventory that best meets your needs.

Are there fees for AITHRmarketplace?

There is a small $575 transaction fee for every purchase in AITHRmarketplace, unless you are an AITHRx subscriber, as those transactions are included in the membership price.

Do I have to sell the vehicle I have listed in the hub?

You don’t have to sell the vehicle you have listed, but that goes against the integrity of the hub. We encourage dealers to list vehicles they genuinely intend to sell to maintain trust within the AITHR community.

Can I share my logins?

Our logins are designed to have one user on at once while kicking the other person off. It’s best not to share logins to prevent any access conflicts.

How does AITHR ensure data security?

AITHR is SOC2 compliant when it comes to data handling, employing robust security measures to protect your information.

What support is available for my team?

We have a live team available during working hours in Canada, ready to provide assistance and answer any questions you may have.

How do I become an AITHRx subscriber?

You can subscribe to AITHRx by contacting our sales team or signing up directly on our website. We offer various subscription packages tailored to your dealership’s needs.

Can I customize the lender sheets?

Yes, AITHR allows for customizable lender sheets, enabling you to adjust them according to your specific requirements.

What are the inspection requirements for vehicles listed in the hub?

Vehicles are inspected to the provincial guidance of what is deemed front-line ready. Our ecosystem is based on reputation, and we will remove any dealership that doesn’t adhere to our culture.

Can I integrate AITHR with other third-party tools?

AITHR is designed with flexibility in mind and can integrate with various third-party tools to enhance your workflow.

Is there a minimum number of vehicles I must list in the hub?

The minimum requirement is 22 vehicles for getting logins and accessing the exclusive features of AITHR HUB.

What are the costs associated with AITHRmarketplace?

The minimum requirement is 22 vehicles for getting logins and

It starts from $0 to have access to the marketplace. To gain logins, you will need to upload 22 vehicles into the hub.

the exclusive features of AITHR HUB.

How long does it take for my inventory to go live once I sign up with AITHR?

You should be live with your own active inventory 48 hours from sign up.

What is the cancellation policy?

AITHR offers a 30-day cancellation policy.

What happens if a deal falls through after using AITHRmarketplace?

AITHR’s risk-free model means you don’t pay until the deal is funded and finalized, protecting you from financial loss if a deal doesn’t proceed.

How does AITHR ensure accurate Canadian Black Book values?

AITHR integrates directly with Canadian Black Book, ensuring that values are always accurate and up to date.

Yes, AITHRx 2.0 offers dealers the ability to leverage data on how often vehicles appear in searches, view pictures, and even build deal structures.

Yes, AITHRx 2.0 offers dealers the ability to leverage data on how often vehicles appear in searches, view pictures, and even build deal structures.

Who conducts the inspections?

Inspections are done independently of AITHR, adhering to provincial guidelines.

Can I negotiate prices within AITHR HUB?

While the listed price in AITHR HUB is the full retail price, you have the flexibility to make offers to lower the price to specific potential buyers.

Does AITHR offer any training for new users?

Yes, AITHR provides comprehensive training and resources to ensure that new users are fully equipped to utilize all features effectively.

How can AITHR help me if I don't have much inventory?

With access to over 11,000 vehicles across Canada in AITHR HUB, you can still find the perfect vehicle for any deal, even if you have limited inventory.

What are the benefits of becoming an AITHR affiliate?

Becoming an AITHR affiliate offers numerous opportunities for collaboration, increased exposure, and potential revenue streams.

How do I determine the pricing of my vehicles in the hub?

Pricing is always matched to what you currently have it listed for online. This ensures consistency with your other sales channels.

How do I handle vehicle inspections?

How do I handle vehicle inspections?

AITHR HUB vehicles are required to be fully inspected before listing. This ensures quality and compliance with AITHR’s standards, creating trust among dealers in the hub.

Can I remove a vehicle from the hub after listing it?

Your DMS is synchronized with AITHR, meaning when you sell and remove a vehicle from your DMS, it will naturally remove from AITHR. There shouldn’t be circumstances where you would remove it from AITHR prior to your DMS, as we want to ensure accuracy.

How does AITHR integrate with my existing systems?

AITHRx partner JD Power has API’s built to extract the allowable data to ingest into AITHRx system allowing AITHRx to have live time data.

What support and training are available for my team?

AITHR provides comprehensive support and training to ensure you and your team are fully equipped to leverage our tools effectively. This includes live support, online tutorials, and personalized training sessions tailored to your dealership’s specific needs.

Is there a trial period or demo available before I commit?

Yes, you can book a demo to see how AITHRx and AITHR HUB can benefit your dealership. During the demo, our product experts will walk you through all the features and functionalities, tailored to your specific requirements and questions.

How does AITHR HUB ensure the privacy and security of my information and transactions?

AITHR HUB employs robust security measures to protect your data and transactions. We comply with industry-leading security standards and practices, including encryption and secure access controls, to ensure that your information is safe and confidential. Your trust is our priority, and we are committed to maintaining it through rigorous security and privacy protocols.

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